At Mooroca, we strive for your complete satisfaction with every purchase. If you are not entirely satisfied, you may return any unused product within 90 days of the delivery date for a full refund. Kindly ensure that the item remains in the same condition as when you initially received it.  

To facilitate a seamless return process, kindly adhere to the following guidelines: 

1. Original Packaging: Ensure returned items are enclosed in their original packaging, including all boxes, plastic containers, bags, and equivalent protective materials.  

2. Undamaged Condition: We cannot accept original packaging that has been damaged, as these items are no longer considered new.  

3.Tags and Additional Components: The original packaging must also include all tags, information booklets, instructions, stickers, etc.  

4.Secure Packing: Pack your returns firmly to prevent any damage in transit. If we receive a damaged item, we cannot determine the cause of the damage and will not accept it as a return.  

5.Shipping Container: Avoid using the item's original packaging as the shipping container. Instead, place items in the original packaging inside a larger, separate shipping box. We recommend reusing the box your items were initially shipped in.  

6.Confirmation Process: Before returning items, make sure all return conditions are met. Take photos or videos and send them to our customer service team for confirmation.  

NOTE:Customer service email: support@mooroca.com. 

The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.once you want to exchange items,Please contact us support@mooroca.com. we will send you a pre-paid return label. 

Shipping Fee 

If you want to return or exchange an item with no quality issues, we will bear the cost,Please contact us support@mooroca.com, we will send you a pre-paid return label. 

If you receive an incorrect item or the product has quality issues, we will process exchange or return requests within 3 business days. Since it is our fault, we will bear the cost of returning the goods. However, please follow the return standards to ensure that the items are in new condition and do not affect their resale. 

Out-of-Stock Items 

In case the product you ordered cannot be delivered on time due to inventory shortages, we will contact you via email. You may choose to wait for the stock to arrive or request a refund. 

Missing Parts 

If you received your product and it is missing parts, Please contact us support@mooroca.com to solve the issue,We will resend or send you a replacement part. 

The Refund 

Please allow 10-15 business days for your return to reach our warehouse. Once received our team will inspect the item,and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Or Please contact us support@mooroca.com to get refund.